Privacy Policy

Effective Date: July 2, 2026

Welcome to Kokoa. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or book skincare services.

Information We Collect

When you use our website, we may collect:

Your name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Appointment booking details
Order history
Information you voluntarily provide through contact forms or consultations

We may also collect non-personal information such as:

Browser type
Device information
IP address
Website usage data through cookies and analytics tools

How We Use Your Information

Your information is used to:

Process and fulfill orders
Schedule and manage appointments
Respond to customer inquiries
Send appointment reminders and order updates
Improve our products and services
Send promotional emails if you choose to subscribe

You may unsubscribe from marketing emails at any time.

Payment Security

We do not store your complete payment information. Payments are securely processed through trusted third-party payment providers.

Cookies

Our website uses cookies to improve your browsing experience, remember preferences, and analyze website performance. You may disable cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers that help us operate our business, including:

Payment processors
Shipping providers
Booking platforms
Email marketing providers
Website hosting services

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission is completely secure.