Terms & Conditions

Effective Date: July 2, 2026

Welcome to Kokoa. By accessing our website, purchasing products, or booking skincare services, you agree to the following Terms & Conditions.

Services

Kokoa provides professional skincare services, including customized facials, chemical peels, brow lamination, skincare consultations, and skincare products.

Results vary from person to person based on individual skin type, lifestyle, and adherence to recommended skincare routines.

Appointments

Appointments must be booked in advance through our online booking system.

Please arrive on time for your scheduled appointment. Late arrivals may result in reduced treatment time or appointment cancellation.

Cancellations & No-Shows

We kindly request at least 24 hours' notice for cancellations or rescheduling.

Missed appointments or late cancellations may be subject to a cancellation fee in accordance with our booking policy.

Product Orders

All orders are subject to product availability.

We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or inventory issues.

Pricing

Prices are listed in U.S. Dollars (USD) and may change without prior notice.

Applicable taxes and shipping charges are calculated during checkout.

Intellectual Property

All website content, including text, images, branding, graphics, and logos, is the property of Kokoa and may not be copied, reproduced, or distributed without written permission.

Medical Disclaimer

Our skincare services and products are intended for cosmetic purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

Please consult a licensed healthcare provider regarding any medical skin condition.

Limitation of Liability

Kokoa is not responsible for allergic reactions or adverse skin responses resulting from undisclosed medical conditions, allergies, medications, or failure to follow aftercare instructions.