Effective Date: July 2, 2026

At Kokoa, we are committed to providing high-quality skincare products and professional services. Please review our return policy carefully.

Skincare Products

Due to the nature of skincare products and hygiene standards, all product sales are considered final.

If you receive:

• A damaged product
• A defective item
• An incorrect order

please contact us within 7 days of delivery. We may request photos of the product before issuing a replacement or refund.

Services

Payments for completed skincare services, facials, chemical peels, brow lamination, and consultations are non-refundable.

Because every client's skin responds differently, we cannot guarantee specific cosmetic results.

Appointment Deposits

If a booking deposit is required, it may be applied toward your scheduled service.

Deposits may be forfeited for missed appointments or late cancellations according to our cancellation policy.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Contact Us

If you have any questions regarding your order, please contact us:

Email: KourtneySkinStudio@gmail.com

Phone: 504-494-2203